APAD Integrated Support System

This is the official support portal for Agensi Pengangkutan Awam Darat (APAD). Sign in with your APAD credentials to manage support tickets, knowledge-base articles, and SLA rules.

For licence applications and renewals, head to iSPKP. For complaints, use the MOT portal at mot.spab.gov.my or call 1-800-88-7723.

Tickets now follow a three-tier escalation flow with SLA enforcement at each level. L1 handles general queries; L2 handles technical and service-domain issues; L3 handles enforcement and high-severity incidents.

Auto-escalation kicks in when the SLA deadline is breached for categories that have it enabled.